In Live Agent, sometimes we need to pass some values from the page, where Start Chat button is located, to Pre-chat form.

To achieve this, we use liveagent.addCustomDetail() function to set the values. On Pre-chat form page, we use prechat.js and liveagent.details.preChatInit() function to access those details.

But if the “Allow Access to Pre-Chat API” in deployment is not enable, then we will face “Prechat API is not enabled by the specified deployment” JavaScript error.

Follow below steps to enable it.

Go to Setup || Customize || Live Agent || Deployments || Edit or Create your Deployment || Enable “Allow Access to Pre-Chat API” || Save